GOAL
Redesign Grainger's intranet for a global organization with 22K+ employees, starting with the homepage.
TEAM
4 (me as UX Architect, UX Researcher, UI Designer and Project Manager)
DURATION
2 Months
CHALLENGE
Identify the pain points and use cases from large number (22K+) diverse set of employees.
PROCESS
RESEARCH PROCESS ANALYSIS & DESIGN VALIDATION & ITERATIONS
STEP 1: SURVEY FOR BROAD LEVEL FEEDBACK
Surveyed & recruited top intranet users (n=1990) to identify top Intranet challenges and recruit for in person and remote interviews
Identified most and least features used on Intranet from the survey
STEP 2: DEEP DIVE WITH SOME QUALITATIVE FEEDBACK
We identified 6 local team members and 2 internal team members from the survey to conduct 3 research activities
STEP 2.1: CARD SORTING
Conducted Card Sorting activity to help identify high level buckets of categories and grouping of closely related content
STEP 2.2: RECREATE YOUR VERSION OF HOMEPAGE
Participants were asked to design their ideal homepage which made most sense to them
STEP 2.3: EVALUATE CONCEPT DESIGN OF HOMEPAGE
Concept wireframes based on survey were validated and additional feedback was gathered
Check out some other work
Check out some of my other projects
Design Leadership at ADP
Healthcare Practice Management
Grainger Intranet Redesign
Grainger Product Availability
DocuSign Redesign
RESEARCH PROCESS ANALYSIS & DESIGN VALIDATION & ITERATIONS
All feedback was synthesized and analyzed to identify common trends and user needs
HIGH-LEVEL FINDINGS
1. The layout and design of the homepage did not engage users
2. Inability to find desired content through browsing and search
3. General lack of unawareness of the intranet organization / navigation
4. Tools and resources that are not user-friendly and have data gaps
CONTENT THAT WAS IDENTIFIED AS MOST IMPORTANT TO EMPLOYEES
-
Company News
-
Employee News
-
Stock Information
-
Leadership Blogs
-
Company Events
RESEARCH PROCESS ANALYSIS & DESIGN VALIDATION & ITERATIONS
Iterated on the older design based on direct user research activities, content availability and Sharepoint feasibility
Collaborated with visual designer to build design comps
RESULT
Validated designs with 9 new set of users with mixture of roles and years at Grainger and design was rated highly on scale of 1 to 7