eSignature Platform Redesign | Nishant UX Portfolio

E-Signing with DocuSign

GOAL

Redesign entire product suite including electronic sending and signing workflow, DocuSign ID card, dashboards, address book, account settings page, advanced and global search, feedback forms and forums, other internal and partner brand-able applications.

TEAM

1 in-house UX Designer (Me) + External Design Agency

DURATION

9 Months

As a first step, I audited the design proposal made by a design consultancy firm. The proposal addressed some fundamental issues but fell short of DocuSign's UX goals of introducing innovation and simplifying workflow.

Audited the website to discover all scenarios with inaccurate/absence of availability information

Defined UX goals and requirements documents for each workflow and sections by working with customer service and product management

Defined personas and top customer requests by conducting interviews with 13 corporate customers and 9 internal stakeholders

RESEARCH DESIGN VALIDATION & LAUNCH

PROCESS

RESEARCH DESIGN VALIDATION & FINAL DESIGNS

Created wireframes using MS Visio based on identified requirements and user feedback

RESEARCH DESIGN VALIDATION & FINAL DESIGNS

Created test scripts for user interviews listing out the tasks users need to carry out on the interactive wireframes

Annotated wireframes with users feedback and presented to the larger team. Next iteration was made based on all user feedback collected

FINAL DESIGNS

Final comps for document e-signing workflow

Designed workflow for document e-sending

Designed different dashboards based on personas: guests, administrators and sales managers

Designed document e-signing signing screens for mobile web version

RESULT

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All my design improvements were implemented and released.

"DocuSign announced today that the company grew its number of users to 13 million in 2011, up from six million users at the end of 2010. At the same time, the company achieved extraordinary customer satisfaction and loyalty as measured by a 54.5% Net Promoter score revealed through surveys administered by independent, third party Waypoint Group"

- BusinessWire

"Since availability in Q4 2011, DocuSign Ink has had more than 130,000 downloads in the Apple® iTunes® store and was picked as a Top 5 iPad productivity app for 2011."

- PRNewswire